If you don’t hear from the seller within 48 hours, you can open a case. You can open a case on Etsy after you’ve contacted the seller in an attempt to solve the issue and have given them 48 hours to respond. Here is a direct link to an article in Etsy’s help center regarding contacting Etsy support: You can visit Etsy: scroll to the bottom of their website and click on a link to its help center. At the time of writing this article, communication with Etsy support by phone is not an option. Only visit Etsy’s official website to make contact with Etsy. They may present themselves as an Etsy customer service agent in an attempt to gather personal information from you. Worst case scenario, these are websites and phone lines scammers have set up. Best case scenario, these are old numbers for Etsy support that are no longer in service. Please do not call any of the numbers you find listed on sites that are not Etsy. You can also view the status of your case by visiting “Your Account” and selecting “Cases reported by you”.Įtsy support does NOT have a phone number for you to call. Be sure to respond to requests for more information in a timely manner. However, Etsy may require more details to solve your case. Most simple cases are solved quickly and automatically. Evidence you may want/need to provide are photographs, receipts, or messages. Provide Etsy Support with details that will help them see your side and why you believe you’ve been scammed. It’s your word against the seller’s, and it’s up to Etsy Support to decide who’s in the right. Once you’ve selected your reason, click “next”. An order may also be considered not-as-described if it wasn’t dispatched on time, as per the product listing or buyer/seller messaging. If you received an item significantly different from the one depicted in the product listing, you may choose not-as-described. ![]() Or, the seller has sent the item to an address different than the one you entered during checkout. Let Etsy know whether you’re dealing with a non-delivery or a not-as-described situation.Ī non-delivery is appropriate when you did not receive the item and the seller can’t provide proof that the item was dispatched. Find the order you’re unsatisfied with and click on “help with order”.Ĭlick on “Still need help?” and then “Yes, I want to open a case.” Under your account, go to “Purchases and Reviews”. If you purchased an item as a guest, you must create an Etsy account before opening a case. Sign in to Etsy and go to Your Account (or “You” when using the Etsy app). ![]() After you’ve reached out to the seller and given them 48 hours to reply, you can follow the steps below to open a case. To open a case on Etsy, you must first attempt to contact the seller and resolve the issue. If this has happened to you and you’re unable to resolve the issue with the seller, you can open a case on Etsy. However, there are times buyers don’t receive the items they’ve purchased, or they receive something different than they were expecting. There are millions of sellers on Etsy, and the majority of them are running legitimate businesses.
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